Privacy policy

ONCE GRAPHIC STUDIO S.C. as responsible for the processing, informs you that according to the Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights and other concordant regulations (Regulation EU 2016/679 of the European Parliament and Council of April 27, 2016) will process your data as reflected in this Privacy Policy.


Trade name: ONCE

TIN: ESJ02938041

Address: Av. Adeje nº19, Bloque 1-2, 3B C.P. 38678, Playa Paraiso, Santa Cruz de Tenerife, Spain


This Policy applies only to information collected through your online use of

Please read the following terms before reading the Legal Notice; they will apply throughout the document:

“User”, “You” refer to You, the person who accesses this website and agrees the Company’s Legal Notice and Privacy Policy.

“We” and “The Company” refer to Once Graphic Studio S.C.

“The Site”, “Our Site”, “Our Website” or “Web Page” refers to

“The Policy” refers to the Privacy Policy

“EU” refers to European Union

The terminology used is solely for the convenience of the reader and no legal significance will be attached to it.


In the Privacy Policy we describe how and why we collect your personal data, how it is used, where it is stored, why and how it is shared with third parties, as well as your choices regarding the processing of your personal data.


In order to use some of the services, the User must previously provide certain personal data. The Company will automatically treat the data and apply the corresponding security measures, all in compliance with the RGPD, LOPDGDD and LSSI.


The requirements of this Policy complement and do not replace any other existing requirement under the applicable data protection law, which will prevail in any case.


 If You choose to access our Site, you accept the regulation and strict compliance with the Legal Notice, and the processing of your personal data collected in the Privacy Policy as defined in it; as well as any other legal provision that may be applicable.


When the User accessing to certain contents or services it might be necessary to provide some personal data, therefore the User will guarantee its truthfulness, accuracy, authenticity and validity. The Company will process these data in corresponding automated treatment according to its nature or purpose, in the terms indicated below.


You also agree that any action taken by you through this Site does not violate the laws of the territory from which You are using this Site.


If You do not agree to any term in our Privacy Policy or our Legal Notice, please stop using our Site and Services.


Where do We collect your information?

The data We process is obtained and collected when you voluntarily connect to Our Site, contact us via email or WhatsApp, submit requests for proposals through our contact form or through other business connections. We may also collect and update your information from publicly available sources and publications, such as company websites.


What data We collect?

Whenever We request your personal data, we will clearly inform You which data We collect and for what purpose. The personal information that You provide us about your business, contact details, full name, phone (WhatsApp) number or email address are used only to respond to your inquiry or to maintain a business relationship between each other. We will not use personally identifiable information without your consent.

You can read more information regarding to the automatic collection and usage of non-personal data in our cookie policy.


Why do We process the data?

The data is collected and used only out of necessity or for statistical and analytical purposes. More information is given in our cookie policy.


How do We use the collected information?

The personal data collected in the Point 4.2, and other relevant data eventually collected on this Site, will be incorporated into a file owned by The Company with the purpose of properly managing the data analysis, identifying usage trends, improving our Services or to be able to inform the User about the Services in its catalog or to solve any problem he/she may have.


How long do We keep your information?

In order to comply with our legal obligation, we keep the personal data of Our Users and Customers in the appropriate manner and for the time stipulated by law. If a working relationship is established between The Company and You, the time in which your billing and payment data will be kept will be 5 years after the end of the business relationship. If no business relationship is established, the personal data, collected in Point 4.2, will be deleted from our files after 3 months. Non-personal data will be stored on our servers, more information in our cookie policy.


Do We collect information about minors?

Our Services are intended for people over 18 years of age. Therefore, We do not intentionally collect personal information from minors under the age of 18. If You become aware of this fact, please contact Us so that we can take appropriate action as soon as possible.


Please note that Our Site contains links to other websites, so if You click on a hyperlink, link or feed, You will be redirected to these. Such content acts exactly as if You were on the other websites and may collect data about You through the use of additional cookies or tracking. We cannot control or be held responsible for the policies and practices of how your data is stored or used, so We recommend that You visit the Privacy Policy of each third-party website. More information is provided in our cookie policy.


The data may communicate to companies related to Us for the provision of various quality improvement services on Our Site. Access to and transfer of personal data to third parties are carried out in accordance with applicable laws and regulations and with appropriate contractual guarantees.


Your personal data will mainly be processed in the EU/EEA, but it may be the case that We use external providers located outside the EU/EEA and your data may be transferred to them. In this case We ensure that your personal data receive an adequate level of protection through contractual obligations or through the use of other safeguards available under EU Data Protection Laws.


The disclosure of data to third parties takes place under the following circumstances:


when required by a court or other supervisory authority;


when We believe there are violations of our Privacy Policy, there is a suspicion of fraud, illegal activities, threats to the safety of any person, or as evidence in a lawsuit in which they are involved;


when it is necessary to protect or defend our rights and legitimate interests, or those of our other customers, employees, shareholders and/or to ensure the security of our Services; 


when conducting business transactions, we may disclose your personal information to the other party; however, We never share, sell, rent or exchange your information with third parties for promotional purposes;


when our trusted third-party service providers, affiliates, partners or agents who perform services for Us or on our behalf may request information to perform their jobs. However We require them to comply with our Privacy Policy.


The company reserves the right to use the technology of “cookies” on the Site, always complying with applicable legislation on advertising and “cookies”.


A cookie is a small data file containing small amounts of information that is stored in the browser when You visit Our Website. The “cookies” automatically collect the user’s IP address, and “web browsers”, and they are responsible for processing this information. We do not collect, as required by law, information from Users, nor do We record the IP addresses of access.


In general, We collect and process your personal data only for statistical purposes, in order to personalize the content, help Us develop a better marketing strategy, while helping Us prevent and fight against computer fraud (“spam, hacking”).


If You wish, You can configure your browsers to prevent the installation of these “cookies” on your hard drive; Google Chrome, Mozilla Firefox, Microsoft Edge , Safari,  or visit the following pages to get more information about this theme: All About Cookies or Your Online Choices.


This Website uses links to third parties, which are not managed by Us, but by other entities. This Privacy Policy does not cover the use of “cookies” by third parties, only covers the use of “cookies” by Our Site. 


Google Analytics uses cookies that monitor everything that happens on a website, storing the information generated on Google’s servers for 26 months. It provides Us with data and reports on everything that happens on Our Site, number of visitors, duration of sessions, how they got to Our Site, etc. It allows Us to better understand who our Users are and how we can improve their experiences by creating a digital marketing strategy appropriate to them.


The information collected by Google Analytics is not personal information and cannot be linked to You, however we inform You, it collects IP data to track your geolocation; but if You want to prevent Google Analytics from using your data, You can disable it by installing the following plug-in in your browser.


For more information on Google’s tracking and data analysis and cookie types, please click here.


For faster user experience we use a third-party caching plugin, provided by NitroPack, for more information about their privacy policy, and terms of use please click on the links.


Personal data obtained both from use of the Site and from a business relationship are not sold and are only used out of necessity or for statistical and analytical purposes.


In accordance with applicable law, You have the right to access your personal data at any time, (I) rectify any data that is inaccurate, outdated or incomplete; (II) delete or limit its processing; (III) request portability; (IV) object to its processing; (V) request restriction or deletion of your personal data; (VI) receive the personal data you have provided, in a structured, commonly used and readable format; or (VII) transmit such data to another party for processing.


In accordance with the applicable Data Protection regulations, your personal data provided may be processed if; (I) You have given Us your consent for the purposes of processing; (II) you are required to do so by law; (III) there is a legitimate interest that is not impaired by your privacy rights, such as sending commercial information either by subscription to our newsletter or by your status as a customer (IV) it is necessary for the provision of any of our services through a contractual relationship between You and Us.


If You have given your consent for any specific purpose, You have the rights to withdraw it at any time, without this affecting the legality of the processing based on the consent prior to its withdrawal.


You may exercise your rights to review, update or delete your personal information at any time by sending a written request with proof of your valid identity document (identity card or passport) to We will respond to you within 30 business days.


You have the rights to lodge a complaint with the Spanish or European supervisory authority if You consider that the processing is not in accordance with the regulations.


We apply appropriate technical and organizational measures equal with the risks to ensure that your data is not damaged, such as (I) unauthorized disclosure or access; (II) accidental or unlawful destruction; (III) accidental loss or alteration; and (IV) any other form of unlawful processing.


For the protection and transmission of personal data we use TLS technology (Transport Layer Security), commonly known as SSL (Secure Socket Layer). The TLS protocol provides a secure channel between two devices operating over the Internet or an internal network. It uses digital certificates, hiding your data through cryptographic methods, to establish secure communications. Remember that we cannot guarantee that the Internet is 100% secure, so the transmission of personal information to and from Our Site is at your own risk.


Do-Not-Track (DNT) technology, the incognito mode, is a function that different web browsers and operating systems have. DNT collects the IP address, but prevents the User’s activity from being tracked, thus avoiding control and data collection on the User’s web browsing activities. Currently We do not respond to DNT browser signals.


In the event of the death of a User and at the time The Company becomes aware of it, it undertakes to destroy their data, unless its conservation is necessary for evidential purposes or to comply with a legal obligation.


Please do not hesitate to contact Us with any questions or requests, regarding privacy issues or the Privacy Policy at: